Tag: small business

Small businesses and small business owners

  • Cash Flow Gaps Leave 1 in 4 Small Businesses at Risk

    Cash Flow Gaps Leave 1 in 4 Small Businesses at Risk

    As financial challenges for small businesses grow more complex, owners face mounting pressure and cash flow strain.

    August 19, 2025, Houston, TX Leading invoice funding company Charter Capital reports that inflation, delayed payments, and tighter lending conditions are weighing on small business finances. Additional insights are shared in “How to Tackle Top Financial Challenges for Small Businesses,” now available at CharCap.com.

    The release comes on the heels of the latest U.S. Chamber–MetLife Small Business Index, which notes that more than a quarter of small businesses are still uncomfortable with their cash flow. National Federation of Independent Business (NFIB) data echoes the sentiment, with many businesses reporting rising costs, inflation-related strain, and difficulty securing financing as persistent concerns.

    “Small business finances aren’t strained by one issue. They’re being tested from multiple directions,” explains Gregory Brown, Co-founder and Executive Manager at Charter Capital. “When these pressures converge, they create persistent cash flow challenges, which helps explain the number of business owners expressing concern.”

    Brown emphasizes that while small businesses may manage through one or two challenges, compounded issues such as inflation, delayed payments, and higher operating costs make financial management significantly more difficult. These overlapping pressures can disrupt projections and increase the risk of shortfalls, especially for businesses without structured financial forecasting in place.

    He also stresses the importance of identifying potential cash flow gaps early. With better visibility into upcoming expenses and receivables, businesses can take proactive measures to manage business expenses, tackle challenges like slow-paying customers, and bridge gaps without pressure.

    “Funding solutions like factoring can be especially helpful for the one in four small businesses that feel uncertain about cash flow, since it can be arranged ahead of time and used only when needed,” Brown adds. “While many businesses use factoring consistently, it also serves as a safety net when cash flow is disrupted by late payments, unexpected costs, or other financial pressures.”

    Those interested in learning more about invoice factoring or who would like to request a complimentary quote may do so by calling 1-877-960-1818 or visiting charcap.com.

    About Charter Capital

    Headquartered in Houston, Texas, Charter Capital has been a leading provider of flexible funding solutions for the B2B sector for more than 20 years. Competitive rates, a fast approval process, and same-day funding help businesses across various industries secure the working capital necessary to manage daily needs and grow. To learn more, visit charcap.com or call 1-877-960-1818.

  • Small Business Profit Trends Fall; Pressure to Pivot Grows

    Small Business Profit Trends Fall; Pressure to Pivot Grows

    With more small businesses seeing falling profits, operational changes and funding strategies are moving to the forefront of survival conversations. 

    July 15, 2025, Houston, TX — Leading invoice funding company Charter Capital says more small businesses are reporting declining profits, creating more pressure to boost revenue, reduce inefficiencies, and strengthen financial planning. Additional insights are shared in “Top Strategies for Maximizing Profitability,” now available at CharCap.com.

    The release comes on the heels of a recent National Federation of Independent Business (NFIB) report, which shows a downward trend in the frequency of reports of positive profit trends, five points worse than the previous month. Small business owners citing declining profits attribute the shift to weaker sales, higher materials costs, and labor expenses.

    “The gap between businesses reporting rising profits and those seeing declines is widening,” explains Joel Rosenthal, Co-founder and Executive Manager at Charter Capital. “Business leaders must continuously reevaluate how profitability fits into their broader strategy, especially as cost pressures and cash flow constraints collide.”

    Rosenthal notes that, for some, that reevaluation means cutting unnecessary expenses or shifting pricing models. For others, it means doubling down on their most profitable clients or service lines while pausing on lower-margin opportunities.

    What ties these decisions together is a growing focus on efficiency and resilience. As profit margins tighten, small business owners must look beyond top-line growth and reconsider what it takes to maintain long-term financial stability.

    “Timing and access to capital can impact profitability, too,” Rosenthal adds. “Even with a sound business model, inconsistent cash flow can undermine execution.”

    He says that delays in receiving revenue don’t always show up on a profit and loss statement right away, but because they can affect how and when businesses are able to act, they can erode profit and slow growth over time. This means businesses must work to maximize profitability and also ensure they have access to capital as needed.

    Invoice factoring, he notes, is often a part of this strategy because it can be leveraged on-demand to accelerate cash flow, giving businesses fast access to capital while controlling costs. Those who would like to learn more about factoring or request a complimentary quote may do so by calling 1-877-960-1818 or visiting charcap.com.

    About Charter Capital

    Headquartered in Houston, Texas, Charter Capital has been a leading provider of flexible funding solutions for the B2B sector for more than 20 years. Competitive rates, a fast approval process, and same-day funding help businesses across various industries secure the working capital necessary to manage daily needs and grow. To learn more, visit charcap.com or call 1-877-960-1818.

  • How to Tackle Top Financial Challenges for Small Businesses

    How to Tackle Top Financial Challenges for Small Businesses

    There’s no shortage of financial challenges for small business owners. As soon as you tackle one thing, something new is sure to pop up. Whether you’re concerned about the financial challenges of rapid growth, lean times, or everyday startup woes, you’re likely to face the situations outlined below at some point. Give us a few minutes, and we’ll walk you through how to tackle them like a pro. 

    Poor Visibility and Financial Planning 

    How to tackle top financial challenges for small businesses

    When you have clear visibility into your finances and plan ahead, it’s much easier to weather even unexpected issues. 

    • Equip: Make the most of accounting software like QuickBooks, Xero, and Zoho Books. They can automate recurring tasks, make it easier to tell what’s happening with your finances, and help you avoid common bookkeeping mistakes
    • Forecast: Financial resilience begins with understanding where your business stands today and where it’s expected to be tomorrow. Leverage financial forecasting tools to understand your cash flow, expenses, and more, so nothing catches you by surprise and you’re better prepared for what’s to come. 
    • Budget: Create a business budget that aligns with your goals. This will help you allocate resources more effectively and allow you to spot wasteful spending.
    • Save: Make sure you have emergency funds set aside. Treat your savings account like a payable and drop a preset amount into it on a recurring basis. Even if it’s not much, it can help offset unplanned expenses.

    Managing Business Expenses

    As costs continue to climb and margins thin, managing business expenses can seem like an uphill battle. However, there are several strategies that help.

    • Keep Overhead in Check: Ongoing expenses that support operations but don’t generate revenue can quickly pile up as your business grows. To keep overhead costs in check, leverage technology to minimize labor costs, be mindful of stocking excess inventory, and track your costs carefully.
    • Be Methodical About Cutting Costs: Leave no stone unturned when exploring cost reduction strategies. Negotiate with vendors, outsource non-core functions, and find ways to optimize your processes. 
    • Consider Profitability, Not Just Savings: Most budgeting tips involve making cuts, but fail to mention that cutting the wrong things can hurt your business overall. Make sure you’re maximizing profitability, even if that means leaving some expenses intact.

    Slow-Paying Customers

    Just 42 percent of B2B invoices are paid on time in the U.S., according to Atradius. Nearly one in ten is ultimately written off as bad debt. Despite how common this problem is, though, you can still influence payment timelines, unpaid invoices, and how much they impact your company.

    • Reduce Net Terms: Most businesses offer Net 30 or Net 60 payment terms, meaning the customer has 30 or 60 days following the generation of the invoice to pay. Even though these are generous terms, and the concept is essentially the same thing as offering an interest-free loan to customers, people still wait until the last minute and beyond to pay. Shorten your payment window as a first line of defense. 
    • Follow Up: One of the most effective strategies for dealing with slow-paying clients is to provide strong service after the sale. Send reminders just before payments are due, on the due date, and right after. When you realize a customer has missed their due date, reach out to find out why. If there is an issue with the service or invoice, fix it right away. If the customer says they’re unable to pay, see if you can work out payment arrangements to get at least some of the funds now. 
    • Factor: To skip the wait for customer payments entirely, consider invoice factoring. With factoring, you sell your unpaid B2B invoices to a factoring company like Charter Capital. The factoring company then collects payment for you, so you not only get upfront cash but are free from chasing invoices. 

    Inconsistent Cash Flow

    One of the most common financial challenges for small business owners is inconsistent cash flow. You might experience inconsistent cash flow if you’re running a seasonal business, have slow-paying customers, face rapid or declining growth, or struggle with inventory management. These shifts in cash flow make it hard to predict your finances and can show up in various ways throughout your business, like being unable to pay vendors or cover payroll. Most concerningly, 82 percent of business failures are tied to cash flow management issues, according to Forbes

    • Avoid Common Mistakes: Some of the most common cash flow management mistakes include things like paying liabilities too early and improperly budgeting for taxes. These can drain your business before you realize you have a problem. 
    • Apply Best Practices: If you want to improve cash flow, make sure you’re monitoring it. Be selective about which customers you extend credit to and ensure you’re billing accurately and promptly. 

    Limited Access to Capital

    If the first thing that comes to your mind when you hear “business financing” is “small business loans,” you’re not alone. In fact, more than half of all small business funding applications are for business loans or SBA loans and lines of credit,  according to the latest Small Business Credit Survey. Yet, less than 40 percent of business loan applicants are fully approved. 

    Thankfully, there are other ways to obtain financial support for businesses. For instance, if you’re looking for working capital options, invoice factoring can help. As mentioned, this is essentially an advance on your unpaid B2B invoices. Because it’s money you’ve already earned and not a loan, there’s no interest accrued and no debt to pay back. Best of all, most businesses qualify because approval is based on your customer’s ability to pay, not yours. 

    Get Help Tackling Financial Challenges for Your Small Business

    With decades of experience and specialized expertise in industries like trucking, oilfield services, staffing, and manufacturing, Charter Capital offers unprecedented service, competitive rates, and same-day funding. To explore how factoring can help you tackle your financial challenges, request a complimentary rate quote.

  • How to Increase Business Sales When You’re Stuck

    How to Increase Business Sales When You’re Stuck

    Most businesses hit a sales plateau at some point. Maybe you’re seeing a flatline in growth, or even a downward trend. This often happens because you’ve reached a ceiling on what you can accomplish with your existing tactics and tools, but it doesn’t mean you’re stuck at this point forever. In this guide, you’ll learn how to increase business sales strategically, so you can move forward without overhauling all your systems at once.

    How to Increase Business Sales When You’re Stuck

    Evaluate What’s Not Working First

    When sales stall, many business leaders jump right into implementing new things, such as running ads, hiring a new sales rep, or adjusting prices. However, jumping into new sales tactics without understanding what’s going wrong is like treating a cough without knowing it’s caused by allergies, the flu, or something more serious. Sure, you might be able to mask the symptom temporarily, but if you don’t know why that symptom is occurring, you can’t fix it. Moreover, the underlying cause may continue to cause damage that will become even harder to resolve over time because you’re silencing the alarm bells.

    Because of this, you should walk through your existing processes first and try to find gaps in sales processes and marketing strategies.

    Check the Customer Journey Step-by-Step

    Map the full experience from the first moment someone hears about your business to the point of purchase to identify where people are exiting the journey.

    • Awareness: Are enough of the right people finding out about you? If you’re reaching lots of people, but the people you connect with are not your ideal customers, it’s time to rethink how you’re targeting.
    • Interest: Once they land on your website or hear your pitch, are they sticking around? Look for signs like the amount of time they spend on your site, the number of pages they visit, the number of times they visit, and engagement with emails.
    • Decision: Do they see enough value in your offer to take the next step? If not, then you may need to play up how your solution benefits them and explore ways to demonstrate the value you bring.
    • Action: Are you making the buying process clear and easy, and do they trust you enough to guide them through the process? Find out if happy customers are sharing their stories or if the loudest voices online are dissatisfied customers. Examine friction points in the final steps that you might be able to address or eliminate.

    Assess Your Offers and Pricing

    Even if you’re offering your products or services at a fair price, your approach or messaging may not be resonating with prospective customers.

    • Offer Clarity: Is it clear what customers receive and how it benefits them? Try running your messaging past people outside your immediate team to see if they feel it’s compelling.
    • Pricing Fit: First, consider your messaging and the price point. If you’re a value-based brand, messaging and pricing should match. If you’re offering high-end products or services, charging too little can actually make people question the quality. You might also find that certain audiences respond differently to the pricing structure. For instance, some may appreciate a discount, while others want a free trial or bonus perks. Some may want to stick with a monthly plan that gives them more flexibility, while others may prefer ongoing subscriptions or upfront payment to secure a discount.

    Talk to Your Sales Team

    Take a look at how sales conversations are handled.

    • Close Rate: The average close rate is around 20 percent, according to HubSpot. There are variances by industry. For instance, finance comes in at 19 percent, and software comes in at 22 percent. If you aren’t meeting industry benchmarks, try to find out why.
    • Sales Message Consistency: Is the messaging that your sales team leverages consistent with your marketing? If not, prospective customers are likely picking up on the disconnect and losing trust.
    • Objection Handling: Almost every prospect will push back in some way. Some will balk at pricing, while others may be unsure of the fit or commitment. If you’re not breezing through objections, develop a list of the most common objections and how to overcome them.

    Review Your Lead Quality and Volume

    Sometimes, business leaders point the finger at sales, as if reps aren’t doing enough with the leads they have. However, the issue can lie with the leads themselves.

    • Lead Quality Issues: Make sure your sales team logs what happens with leads in your customer relationship management (CRM) software. Watch for trends in the comments leads make, such as pricing pushback or claims that your offerings aren’t a good fit. These can be signs that you need to adjust who you’re targeting or your messaging.
    • Lead Volume Issues: Are you getting enough strong leads? If not, then you may want to take a look at your top-performing initiatives and put more of your budget into them while letting go of underperforming initiatives.

    Additional Tips to Increase Business Sales

    Once you’ve examined your existing processes for issues and have addressed these areas, you can begin applying new strategies to increase business sales.

    Leverage the Right Tools for Informing and Improving Sales Strategy

    The right online tools can help you see what’s working, where leads drop off, and how buyers behave before they convert. Let’s take a look at a few examples.

    • CRMs: We touched on customer relationship management software earlier. A good system allows you to monitor lead quality, deal progress, and close rates over time. Some popular choices are Salesforce, HubSpot, and Zoho CRM.
    • Analytics: Track how people find your site and what actions they take once they arrive. The gold standard here is Google Analytics, which is free, but you can also explore alternatives like Matomo, Plausible, and Fathom.
    • Heatmaps: Use heatmaps and session recordings to see which portions of your pages people engage with and friction points. One of the more budget-friendly options is Zoho PageSense, which is free if you already have a Zoho One subscription. You can also use Microsoft Clarity for free. However, options like Hotjar may be more ideal if you exceed what the other platforms can do for you.

    Strengthen Customer Retention

    Did you know that the probability of selling to an existing customer is 60 to 70 percent, while your odds of selling to a new prospect are just five to 20 percent, per Invesp? If you’re trying to boost sales, focus on customer retention and ensure your existing clients are happy.

    Leverage Upselling and Cross-Selling

    One of the fastest ways to boost sales is by increasing the value of each transaction.

    • Upselling: Encourage customers to upgrade or buy a more premium version of what they already want.
    • Cross-Selling: Offer complementary products or services that add value to their original purchase.

    Improve Lead Generation

    When sales are low, you may not have enough qualified leads coming in. Focus on attracting people who actually need what you offer and are ready to take action.

    • Lead Magnets: Offer useful resources like guides or checklists in exchange for contact information.
    • Landing Pages: Create dedicated pages that match ad messages and drive conversions.
    • Referral Programs: Create a customer referral program that encourages happy clients to send others your way, and explore the idea of creating a referral partner program that rewards non-customers for helping your business grow.

    Experiment with New Marketing Strategies

    If your current channels are saturated, underperforming, or have plateaued, it may be time to branch out. Perform short tests with different social networks, partners, videos, and ad strategies.

    Bring in a Pro When Sales Growth Stalls

    If you’ve gone through these steps and didn’t get results or don’t have the time to devote to them, consider bringing in a pro. An experienced consultant can help troubleshoot your existing strategies and identify the best path forward. While there is an upfront expense here, a good consultant will deliver a strong return on investment.

    Keep Your Business Moving Forward While Boosting Sales with Factoring

    It takes time to troubleshoot and implement strategies that increase business sales. If your business is struggling to cover payroll and other expenses while you’re actively addressing your sales concerns, invoice factoring can help. Instead of taking out a loan that leaves you with ongoing payments and debt, factoring accelerates payment on your B2B invoices, so you get cash right away and don’t add debt to your balance sheet. To learn more or get started, request a complimentary rate quote.

  • Quick Guide to Managing Surplus Equipment

    Quick Guide to Managing Surplus Equipment

    When people hear the terms “surplus equipment” or “unused equipment,” they often think of large, obvious assets, such as trucks parked for weeks or months on end, cranes that are no longer in rotation, or outdated production lines that are gathering dust. But surplus equipment shows up in more subtle ways across different industries. In this guide, we’ll walk you through how to identify if you have an issue, why it’s essential to take action if you do, and tips for managing surplus equipment to help keep your company financially strong.

    Quick Guide to Managing Surplus EquipmentWhat Surplus Equipment Really Looks Like

    Surplus equipment isn’t limited to idle or broken pieces. Sometimes it’s items that are underperforming, misallocated, or no longer aligned with your current operations. Knowing how to spot it in your organization is the first step toward rectifying the situation.

    Vehicles without Regular Routes or Assignments

    These can include trucks, cargo vans, trailers, or service vehicles that remain road-ready but spend more time parked than deployed.

    Tools or Machinery That Rarely Leave Storage

    These may still be functional, but if you cannot recall the last time they were used, they’re likely not contributing to your current operations.

    Technology That is No Longer Actively Assigned

    Devices like laptops, tablets, or phones often pile up after turnover or upgrades, especially when no one is specifically assigned the job of managing them.

    Production Equipment Tied to Past Work

    This includes items such as molds, specialized tooling, or machines that were built around processes you no longer use.

    Marketing or Presentation Gear That Stays Packed Up

    Displays, banners, lighting kits, and other portable setups often go untouched between events or after strategy pivots.

    Extra Equipment from a Shift in Headcount or Space

    When your team size or footprint changes, it’s common for leftover equipment to sit unused without being formally retired.

    How Surplus Equipment Affects Your Financial Health

    Keeping surplus equipment isn’t always the wrong move, but it does have financial tradeoffs. If you’re not tracking those, you might be carrying unnecessary costs or missing better uses of your capital.

    Tied-Up Capital

    Equipment often represents a significant upfront investment. If it’s not producing revenue, you are losing out on returns that could be used elsewhere.

    Hidden Operating Costs

    Costs to hold equipment don’t stop just because you’re not using it. You may be paying for things like storage, maintenance, insurance, compliance, or even IT support on an ongoing basis. This can drain your cash flow and make it harder to cover essential expenses. Considering that three out of five small businesses say they struggle with cash flow challenges, and three in ten say they’ve been unable to cover crucial expenses like payroll and vendor payments, per Intuit surveys, it’s a major concern.

    Balance Sheet Bloat

    Surplus equipment still appears on your balance sheet, even if it’s not helping your business earn money. That can make your return on assets look low, which is a red flag for lenders and investors who want to see that you’re using resources effectively.

    Depreciation without Utility

    Equipment continues to lose value when idle. If it depreciates to the point where resale is no longer viable, you lose the opportunity to recover some or all of the cost.

    Lost Opportunity

    Most importantly, every dollar tied up in underused equipment is a dollar not being invested in growth. More than half of all small businesses have lost $10,000 or more because cash flow prevented them from accepting a project or sale, Intuit surveys show.

    Quick Guide to Managing Surplus Equipment

    At this stage, you likely have an idea of which unused assets are holding your business back and how they’re impacting you financially. It’s time to take action.

    Step 1: Take Inventory of What You Actually Have

    The first step of surplus asset management is listing all equipment that is no longer in regular use. This includes machinery, vehicles, tools, and technology. The objective here is to create visibility and identify items that may no longer support current operations, so a simple spreadsheet is often sufficient. Many businesses turn this and later steps into a collaborative effort and build a spreadsheet in Google Sheets or similar, so that everyone is working with the same document in real time.

    Step 2: Assess the Value of Your Assets

    Once you have a complete list, assess each item for both market value and usefulness within the business. Consider factors such as condition, age, and how well it aligns with the current operations. Some assets may be worth keeping if they can be reassigned, serve as backups, or support new initiatives.

    Step 3: Explore All Your Options

    Determine the best way to offload items with no remaining internal use. A few popular methods are covered below.

    • Repurposing Equipment: Equipment repurposing may be an option if you can use the item for a different internal function, training, spare parts, or overflow capacity.
    • Equipment Resale Strategies: Selling unused assets allows you to recover some or all of the value by listing the item through equipment marketplaces, auction platforms, or industry brokers. You can also work with specialized equipment liquidation companies to move things quickly.
    • Donating Items: Provide useful assets to nonprofits, schools, or vocational programs, and consult your accountant to document any potential tax benefit.
      Recycling or Disposal: For outdated or unusable equipment, pursue responsible recycling or certified disposal services to manage waste appropriately.

    Step 4: Address Working Capital and Cash Flow in the Interim

    If you’re experiencing symptoms like cash flow issues or a lack of working capital while working through the process, identify ways to smooth things out. For instance, if you issue B2B invoices, invoice factoring can accelerate those payments. Rather than waiting for your client to pay, you sell your invoices to a factoring company at a slight discount and receive most of the value right away. This method provides upfront cash to cover expenses and doesn’t create debt.

    Step 5: Document What Leaves Your Business

    Accurate documentation paves the way for comprehensive financial reporting and regulatory compliance. Keep detailed records of each asset’s final status, including resale receipts, donation letters, internal transfer notes, or disposal confirmations.

    The Rise of Surplus Buying: Who’s Buying and Why It Matters

    Surplus buying isn’t just an opportunity for buyers—it’s also a strategic solution for organizations managing their own surplus. When businesses actively participate in the secondary equipment market, whether as sellers or buyers, they support a circular economy that reduces costs, minimizes waste, and extends the useful life of assets.

    For sellers, surplus buyers are essential. Startups, nonprofits, and local businesses often seek cost-effective alternatives to brand-new equipment—purchasing used office furniture, packaging tools, commercial kitchen assets, and more. Their demand helps organizations offload unused equipment faster and at better prices, transforming idle assets into working capital.

    By listing surplus assets on platforms like SAM Auctions or SAM Marketplace, companies tap into this growing buyer pool. These platforms connect sellers with qualified buyers, accelerating sales and increasing recovery value. With the help of surplus management software, businesses can also streamline the process, track inventory, and optimize their overall asset management strategy.

    In short, buying is a strategy because it fuels the marketplace sellers rely on—making surplus management faster, more sustainable, and financially effective.

    The Role of Consignment in Smarter Surplus Liquidation

    Consignment is an increasingly valuable part of the surplus management process for organizations with surplus property, such as furniture, fixtures, and equipment (FF&E), or processing equipment. Instead of managing a direct sale, business owners can work with third-party partners to sell assets on their behalf, often generating better returns with less internal effort.

    This method is ideal for businesses aiming to manage their surplus more efficiently while supporting sustainability efforts. It helps reduce holding costs, frees up increased storage, and allows for responsible and sustainable handling of surplus materials. For those in procurement or operating a formal surplus property program, consignment can extend the lifecycle of assets while promoting sustainable surplus strategies.

    Pairing consignment with surplus management software or a broader asset management program improves tracking and reporting, especially when managing diverse resources like refrigeration and FF&E. Consignment helps streamline how you manage, transfer, or retire surplus equipment.

    This approach aligns with broader goals around implementing sustainability and ensuring the best use of resources, all while optimizing outcomes in equipment management and long-term equipment sales.

    Strengthening Business Operations Through Surplus Management

    Surplus management is more than just a cleanup exercise. It’s a proactive strategy that enhances operational efficiency and supports smarter business decisions. When businesses build surplus oversight into daily operations, they gain:

    • Operational Clarity: A real-time understanding of available assets enables faster deployment, prevents workflow disruptions, and reduces downtime.

    • Procurement Efficiency: By tracking asset usage across departments or locations, businesses can avoid unnecessary purchases and ensure equipment is assigned where it delivers the most value.

    • Strategic Flexibility: With fewer resources tied up in unused equipment, leadership can respond more quickly to market changes, scale initiatives, or reallocate space and staff.

    By shifting surplus management from a reactive task to a routine operational discipline, businesses strengthen their ability to adapt, grow, and optimize resources across all functions.

    Making the Right Call: Choosing the Best Path for Surplus Equipment

    With multiple options available—resale, redeployment, donation, recycling, or consignment—choosing the best course of action for surplus equipment comes down to balancing value recovery, internal needs, and sustainability goals. To make the most of each decision, businesses should:

    • Evaluate Cost vs. Recovery: Consider whether the asset’s market value justifies resale efforts or if donation or recycling offers a better return in goodwill or efficiency.

    • Assess Internal Use Potential: Before offloading, ask whether the asset can be repurposed, reassigned, or held as a backup. For multi-site operations, internal redeployment may save future costs.

    • Prioritize Speed vs. Return: If cash flow is tight or storage is limited, faster options like consignment or liquidation may be preferable to longer resale cycles.

    • Align with Sustainability Goals: Recycling, donation, or resale to mission-aligned buyers can reduce environmental impact and support CSR initiatives.

    By applying a consistent framework to surplus equipment decisions, businesses ensure each asset is managed with maximum impact—financially, operationally, and ethically.

    Why Businesses Are Modernizing Equipment Transactions

    Traditional surplus processes can be slow and fragmented. More organizations are turning to digital platforms and surplus management software to:

    • Increase Visibility of Equipment Inventory Across Locations: Ensure teams have real-time access to asset data to improve coordination and avoid redundant purchases.

    • Accelerate Transactions by Connecting Directly with Qualified Buyers: Use digital platforms to shorten sales cycles and improve cash recovery speed.

    • Maximize Recovery Value Through Competitive Bidding Environments: Leverage auctions and marketplaces to drive up final sale prices and reach a wider buyer base.

    Streamlined digital processes free up working capital sooner, allowing businesses to reinvest in new projects, equipment, or technology with fewer delays.

    Embedding Surplus Management Into Financial Planning

    Rather than treating surplus equipment clean-up as a one-time task, you can incorporate surplus management into your broader financial strategy. This shift enables:

    • Proactive Budgeting: Plan for asset reviews and potential liquidations as part of your annual or quarterly budgeting to ensure smoother cash flow and fewer surprises.

    • Lifecycle Forecasting: Align your equipment purchases, maintenance, and retirements with long-term financial goals to improve capital planning and avoid overextension.

    • Operational Agility: When you integrate surplus management into your financial reviews, you can quickly reallocate funds from underused assets to meet shifting priorities or seize growth opportunities.

    • Stronger Governance: Treat your equipment as a strategic asset to improve accountability, simplify audits, and strengthen decision-making.

    Embedding surplus management into your planning cycles ensures it’s not just about cutting losses—it’s about optimizing how you use capital and aligning your assets with business strategy.

    Long-Term Solutions to Prevent Equipment Overstock

    To stay efficient long-term, you’ll need to develop systems and habits that prevent unnecessary accumulation.

    Implement an Equipment Tracking System

    Whether you choose spreadsheets or asset-tracking software, the goal is the same: maintain a clear record of what you own, where it is, and how often it gets used. This will help prevent duplicate purchases and help you make smarter use of existing equipment.

    Build Regular Equipment Reviews into Operations

    Establish a cadence for reviewing equipment use, such as quarterly, semiannually, or as part of your budgeting and planning cycles. This will help you catch unused assets early and reinforce a habit of evaluating need before acquiring more.

    Apply a Lean Approach to New Equipment Purchases

    Before bringing in new equipment, ask whether the task can be handled with existing resources. Leasing, renting, or repurposing may be more cost-effective. Make this a standard part of your decision-making process to keep your business more flexible and reduce long-term clutter.

    Tie Equipment Purchases to Expected Return

    Treat equipment as a strategic investment. Set clear expectations for how it will contribute to revenue, efficiency, or capacity. If the value is unclear or the asset is not likely to be fully utilized, it may not be the right time to buy.

    Get the Capital You Need While Managing Surplus Equipment

    Depending on the strategy you use to offload your unused equipment and how selective you are about ensuring you receive top dollar for it, it can take months or even years to have it fully moved. During this time, cash flow management can become especially challenging. Invoice factoring is an ideal solution for many companies because it doesn’t create debt, and you stay in control of when you factor and which invoices you leverage. This allows you to factor selectively to fill gaps as needed and hit the brakes as soon as your equipment sells. If you’d like to explore the fit for your business, request a complimentary rate quote.

  • Top 5 Tips for Managing Staffing Company Overhead

    Top 5 Tips for Managing Staffing Company Overhead

    Overhead is one of the most critical cost centers in staffing and is also one of the least understood. If you’re running a staffing company, you already know how cash-intensive it is to operate. You’re paying talent before your client cuts you a check. However, what often gets overlooked is how much of your financial pressure comes from overhead itself.

    These costs impact your ability to grow, keep payroll current, and stay competitive in a margin-sensitive field. If your overhead is bloated or poorly timed, it puts strain on cash flow, even if your revenue is growing. Understanding what goes into overhead and how much of it you can control is key to staying financially agile.

    Top 5 Tips for Managing Staffing Company OverheadWhat Counts Toward Staffing Company Overhead

    In the staffing industry, overhead goes well beyond rent and office supplies. You’re managing two customer groups: the businesses that hire your services and the talent you place. That creates a layered structure, which translates to higher overhead than many other service industries.

    When calculating overhead, you need to consider:

    • Internal Staff Salaries: This category includes the recruiters, account managers, admin teams, and executives who support your operation.
    • Employee Benefits and Insurance: Health insurance, unemployment insurance, workers’ compensation, and any perks tied to full-time staff all add to overhead.
    • Technology and Software: Applicant tracking systems (ATS), payroll tools, customer relationship management (CRM) tools, and scheduling systems also fall into this category.
    • Office Space and Utilities: Your physical workspace, internet, phone services, utilities, and even janitorial services are a major component of overhead.
    • Compliance and Licensing: Although often overlooked, costs for staying compliant with labor laws, renewing agency licenses, and managing legal risk must also be accounted for.
    • Marketing and Business Development: This category includes everything from website maintenance to job ads, client outreach, and brand awareness efforts.
    • Training and Onboarding: Lastly, include costs related to upskilling internal staff and preparing new hires to meet client expectations.

    Fixed vs. Variable Overhead Costs in Staffing

    Once you understand what goes into overhead, the next step is recognizing which expenses stay consistent and which ones shift with your workload. This can improve the accuracy of your financial planning, especially when demand surges or dips.

    Fixed Overhead Costs in Staffing

    Your fixed overhead costs remain relatively stable month to month. They include things like office leases, salaried staff, software subscriptions, insurance, and licensing fees.

    Variable Overhead Costs in Staffing

    Your variable overhead costs rise and fall with your placement volume and client activity. Examples include payroll for placed talent, job ad spend, background checks, client travel, and internal training.

    Average Overhead Costs for Staffing Firms

    Overhead costs in staffing are a matter of some debate. On the lower end, average staffing overhead costs are reported at 13 percent of revenue, according to OnContracting. Meanwhile, the American Staffing Association (ASA) places legally mandated labor costs at 14.24 percent alone, and notes that general administrative expenses drain a further 18.7 percent from revenue, placing total overhead at nearly 33 percent.

    This means if your staffing firm’s bill rate is $25.76, and your hourly talent pay rate is $17, you’re bringing in just 85 cents in net profit per hour, which works out to a net profit rate of 3.3 percent.

    In other words, typical margins don’t leave you with much wiggle room or capital to invest in growth. Managing overhead costs is essential to keeping your business afloat and moving in the right direction.

    Top 5 Tips for Managing Staffing Company Overhead

    We’ve covered strategies for managing business overhead costs before, and most of those tactics apply here as well. However, there are unique paths to reducing overhead costs and ways to boost operational efficiency that staffing firms can apply, too.

    1. Audit Internal Headcount Regularly and Minimize Internal Churn to Stabilize Overhead

    It’s common for staffing firms to expand internal teams quickly during periods of growth, but that can lead to inefficiencies. Reevaluate your recruiter-to-placement ratio often and make sure each role is contributing to margin, not just headcount. Addressing this first is key to streamlining staffing operations.

    Managing turnover also comes into play here. Turnover among internal staff can lead to more than just hiring costs—it disrupts operations, delays client deliverables, and drives up long-term overhead through repeated onboarding and productivity loss. The focus here is retention: keeping top talent in place to avoid cyclical inefficiencies.

    To manage this, prioritize retention strategies such as structured onboarding, career development pathways, and proactive workload management. Leveraging HR analytics can also help spot early signs of burnout or disengagement. The result is a more stable team, reduced administrative strain, and more predictable operating costs, all of which help keep overhead under control.

    2. Leverage Tiered Software Plans Strategically

    Many staffing platforms and CRMs offer layered pricing. Make sure you’re not locked into an enterprise plan for tools or features your team barely uses. As part of your cost-saving strategies, scale back when needed or renegotiate terms during off-peak seasons.

    3. Track Fill-to-Ad-Spend Ratios

    Job boards and paid ads are essential, but they can drain your budget fast. As part of your expense management strategies, set internal benchmarks for how many qualified candidates or placements you’re getting per dollar spent, and shift resources to what delivers the best return on investment (ROI).

    4. Defer Bonuses or Commissions Until Clients Pay

    If your team earns performance-based pay, tie those payouts to when client invoices are collected, not just when placements are made. This keeps cash in the business longer and aligns incentives with healthy cash flow.

    5. Use Staffing Factoring to Cover Payroll Gaps

    Payroll management is one of the most difficult parts of running a staffing firm. You most likely wait weeks or months after covering payroll before your client pays you. This is not sustainable on three-percent profit margins, particularly for small and medium-sized staffing firms. With staffing factoring, you can get the money you’ve earned right away. The process is simple.

    • Get Approved: It’s easy for staffing firms to qualify for factoring because approval is based on the creditworthiness of your clients rather than your history or credit score.
    • Receive Payment: Submit your unpaid invoice and receive most of the invoice’s value upfront.
    • Move Forward: Your factoring company collects the balance for you, freeing you from chasing invoices. You receive the remaining balance when your client pays the invoice. There’s no debt on your balance sheet and nothing to repay.

    You’re not required to factor all your invoices or even start factoring immediately after approval, which means you can tap into funding only as needed and can still count on fast payments when major expenses like payroll don’t align with client payment timelines. Your access to funds also scales with your invoice volume, allowing you to grow your business on your terms.

    Work with a Factoring Company That Specializes in Staffing

    The margins seen in the staffing industry are tight. It’s a large part of the reason staffing firms struggle to obtain funding and don’t always qualify for the level of funding they need to scale and thrive. But with decades in the industry and tailored services for staffing firms, Charter Capital understands how your business operates and can work with you to develop a funding plan that meets your needs. To take the first step, request a free rate quote.

  • Improving Your Negotiation Skills for Better Business Deals

    Improving Your Negotiation Skills for Better Business Deals

    Organizations that consistently develop negotiation skills improve their financial outcomes by roughly 30 percent compared to their peers, according to McKinsey research. It makes perfect sense, considering that negotiation touches nearly every part of running a business, from finalizing supplier agreements to setting the terms of new client contracts and discussing payment schedules.

    In this guide, we’ll explore business negotiation tips and strategies, so you can start closing better business deals right away.

    Improving Your Negotiation Skills

    Understand the Value You Bring

    Before you step into any negotiation, you need a clear sense of what your business offers and why it matters. If you walk into a negotiation unprepared in this regard, it’s very easy to over-concede or agree to terms that limit your long-term growth.

    Every business has unique strengths. For instance, yours might be speed to market, specialized expertise, or a proven track record of success. Identifying these strengths allows you to frame your offers with confidence and avoid unnecessary compromises.

    Key Areas to Define Before Negotiating

    • Core Differentiators: Outline what sets your business apart from competitors and how that benefits the other party.
    • Proof Points: Be ready to share examples of past results, client success stories, or industry recognition that support your position.
    • Bottom-Line Impact: Understand how your solution saves money, drives revenue, or improves operational efficiency for the other party.
    • Non-Monetary Value: Recognize additional value you bring, such as faster turnaround times, better customer support, or lower risk.

    Prepare Like a Pro

    Strong negotiations start long before the first conversation takes place. The more prepared you are, the more control you have over the direction and outcome of the deal.

    Effective negotiators build a foundation by understanding their own position, researching the other party’s needs, and developing a flexible strategy that adapts to new information during the session.

    Steps to Strengthen Your Preparation

    • Know Your Numbers: Have a clear understanding of your costs, margins, and acceptable price points before discussions begin.
    • Research the Other Party: Identify their business pressures, goals, and decision-making priorities if possible.
    • Outline Ideal and Acceptable Outcomes: Define the best-case scenario, the outcomes you are willing to accept, and the limits you will not cross.
    • Create a Concession Plan: Rank concessions by importance and determine what you are willing to offer in exchange for better terms elsewhere.

    Once you’re fully prepared and understand the value you bring, the next step is to follow a structured negotiation process—one that guides your conversations from start to finish and helps ensure consistent, mutually beneficial outcomes.

    Mastering the Stages of the Negotiation Process

    Every successful negotiation unfolds through a series of structured steps. Understanding these stages gives business negotiators a framework to apply effective negotiation strategies with more clarity and purpose. This process helps avoid common pitfalls, align expectations, and create value for all parties involved.

    1. Opening: Begin with clear, concise communication. Establish rapport and trust by listening to the counterpart’s goals and presenting your position in a way that invites dialogue.

    2. Bargaining: This is the negotiation’s core, where give and take happen. Effective negotiation techniques include testing anchors, making concessions strategically, and offering creative solutions that lead to win-win outcomes.

    3. Closing: Confirm the terms, clarify expectations, and document agreements. Emotional intelligence is essential to ensure that both parties leave the bargaining table satisfied with the result.

    4. Follow-Up: Solidify the agreement through communication and accountability. Following up builds credibility and supports long-term business relationships, whether within a company or between buyers and sellers.

    By focusing on these essential negotiation stages, even those new to business or taking a negotiation course can develop the business negotiation skills needed to reach mutually beneficial agreements and become better negotiators over time.

    Communicate Clearly and Confidently

    Clear communication sets the tone for the entire negotiation. When you explain your position simply and directly, you reduce misunderstandings and build trust early in the process.

    Confidence grows from your preparation and clarity. The ability to explain your position calmly, listen carefully to the other party’s needs, and respond thoughtfully creates a stronger presence across the table.

    Ways to Strengthen Your Negotiation Communication

    • Use Plain Language: Focus on clear, outcome-driven explanations instead of technical jargon or layered arguments.
    • Frame Proposals Around Value: Show how your offer solves challenges or advances goals for the other party.
    • Practice Strategic Pauses: Allow space after important points to give the other party time to reflect and respond.
    • Manage Your Body Language: Maintain steady eye contact, an open posture, and controlled movements to project calm authority.

    Listen More Than You Talk

    Listening is one of the most powerful negotiation tactics. When you focus wholly on what the other party is saying, you gain insights that can help you shape better offers, uncover hidden outcomes, and build stronger agreements.

    A good rule of thumb is to spend 70 percent of your time listening rather than speaking, Thompson Reuters reports. This approach will give you a deeper understanding of what matters to the other side and create more opportunities to find common ground.

    Ways to Improve Your Listening Skills

    • Ask Open-Ended Questions: Encourage the other party to share details about their needs, priorities, and concerns.
    • Confirm Understanding: Summarize or restate key points to ensure both sides are aligned before moving forward.
    • Stay Fully Present: Focus on the conversation without planning your next response while the other party is speaking.
    • Pay Attention to Nonverbal Cues: Keep an ear out for the person’s tone, pacing, and body language, as these often reveal more than words alone.

    Focus on Building Long-Term Relationships

    Negotiation works best when it creates lasting value. A strong agreement should strengthen the relationship between both sides, laying the groundwork for future business and opportunities.

    When both parties feel respected and see clear benefits, partnerships tend to last longer and grow stronger. Trust earned during negotiations often leads to more referrals, faster agreements down the road, and a better reputation across your industry.

    Ways to Prioritize Relationship Building

    • Aim for Mutual Wins: Structure agreements around shared success and creating results that matter to both sides.
    • Stay Professional Under Pressure: Keep communication steady and respectful, even during difficult conversations.
    • Follow Up After Closing: Reinforce the relationship by checking in, addressing any early concerns, and staying connected.

    Practice, Practice, Practice

    Negotiation is a learned skill. Like any skill, your negotiation strategies will improve with consistent practice, thoughtful reflection, and a willingness to adjust based on experience.

    The more you engage in structured practice, the easier it becomes to read the room, spot opportunities, and respond strategically during real negotiations. Regular exercise also builds both confidence and flexibility, two qualities that define strong negotiators.

    Ways to Build Your Negotiation Skills Over Time

    • Roleplay Different Scenarios: Practice common negotiation situations with your team, rotating roles to build perspective and agility.
    • Seek Feedback After Negotiations: Review what worked, what could have gone better, and where your communication or strategy could be stronger.
    • Study Successful Negotiators: Learn from experienced negotiators through books, interviews, or workshops to add new techniques to your approach.
    • Apply Techniques in Everyday Conversations: Look for opportunities to negotiate small agreements, such as project deadlines or contract terms, to strengthen your skills naturally.

    Eliminate Financial Friction from Negotiations with Invoice Factoring

    Payment terms are one of the most critical concerns in business deals. If you’re the one receiving funds, you want payment right away. Meanwhile, the other party is likely going to push for longer terms. With factoring, you can use longer payment terms as a concession to help secure the deal you want, but without actually having to wait for payment.

    Instead, you’ll sell your invoice to a factoring company like Charter Capital at a slight discount. Your business receives most of the funds upfront. Your factoring company also collects for you, which saves you the time and trouble of chasing payments. You receive the remaining balance when your client pays.

    One of the many things that makes factoring unique is that you don’t have to factor all your invoices or even leverage it when you sign up. For instance, you can become established with a factoring company, and then only choose to factor certain invoices for clients who have negotiated longer payment terms with you.

    Be Prepared with Help from Charter Capital

    If you’d like to explore how factoring can be instrumental in improving business deals or begin leveraging it as part of your negotiation strategies, request a complimentary rate quote.

  • How to Tackle Excess Inventory Management Like a Pro

    How to Tackle Excess Inventory Management Like a Pro

    You probably didn’t mean to overstock. Maybe you were preparing for a surge in demand, a customer delayed a large order, or your procurement team was trying to lock in better pricing. Surpluses have a way of sneaking up on businesses and holding working capital hostage. But, that doesn’t mean you’re going to be stuck in a rut forever. In this guide, we’ll walk you through proven excess inventory management strategies and how to ensure your business stays liquid while you smooth things out.

    How to Tackle Excess Inventory Management Like a Pro

    Subtle Signs Your Business Has Too Much Inventory

    Sometimes it’s really obvious that you’re holding too much inventory. For instance, if your warehouse or storage space is bursting at the seams, you probably identified the problem quickly. However, other times, businesses identify that they have a surplus based on the symptoms. Let’s take a quick look at a few examples.

    Inventory is Not Moving in Line with Project Timelines

    Delays, cancellations, or shifting priorities can leave you with stock that is no longer aligned with your production schedule.

    • Customer or Project Delays: You are holding raw materials or completed units beyond their expected use date because timelines have changed.
    • Idle Stock from Cancelled Orders: Inventory originally earmarked for a specific contract is now sitting unused.

    Cash Flow Feels Tight, Even Though Receivables Are Strong

    When capital is trapped in unsold or unused materials, it limits your ability to operate, even if your customers are paying on time.

    • Increased Dependence on Outside Funding: You are leveraging loans or lines of credit more often to cover normal operating costs.
    • Strained Vendor Relationships: Payment delays are occurring because funds are tied up in inventory rather than being available as cash.

    Materials Are Aging or Degrading

    Certain materials have shelf lives, while others can lose relevance if customer requirements or industry standards shift.

    • Shelf Life Concerns: Chemicals, fluids, or temperature-sensitive supplies are at risk of becoming unusable.
    • Obsolescence Risks: Materials that no longer meet specifications may need to be sold at a loss or written off entirely.

    Production Has Slowed Due to Inventory Imbalance

    Having inventory on hand does not always mean you have the right inventory.

    • Mismatch Between Inventory and Demand: Your team is waiting on certain components, while others pile up unused.
    • Increased Downtime: Jobs are stalled, not because of a lack of materials overall, but because of gaps in what is actually needed.

    How Excess Inventory Hurts Your Business

    At first, it might not feel like a crisis. A full warehouse can even look like a sign of health. However, when inventory levels go unchecked, the effects start showing up in places you may not immediately connect back to overstock.

    Restricted Agility During Shifts in Demand

    In industries driven by contracts, market cycles, or project-based work, speed matters. If too much capital is tied up in the wrong materials, you lose the ability to respond to new opportunities.

    • Slow Reaction to New Orders: You cannot take on new business because you need to clear out materials that no longer fit or because you cannot afford to start more work while your capital is tied up in excess inventory.
    • Delayed Equipment Servicing or Maintenance: If your storage facilities are overfilled, other parts of your operation often get pushed aside.

    Operational Efficiency Drops

    Extra inventory means more warehouse management, more movement, more checking, more tracking, and more room for mistakes. Even if your storage is organized, the overhead of managing unused stock adds friction to every task.

    • Longer Fulfillment and Prep Times: Crews spend more time locating what they need or stepping around what they don’t.
    • Workarounds Become the Norm: Temporary shelving, off-site storage, or shifting production space just to house inventory can drag down your entire workflow.

    Decision-Making Becomes Reactive

    Rather than leading with demand or project planning, your business starts bending around the inventory problem. It’s a dangerous shift because it means the excess is now dictating your strategy.

    • Purchasing Power Gets Thrown Off: You stop buying what you need because the optics of full shelves make it harder to justify new orders, even if they’re more aligned with your current work.
    • Sales and Production Get Misaligned: Teams may feel pressure to move product or use materials just because they’re already in stock, even if they’re not ideal for the task at hand.

    Access to Credit and External Funding Reduces

    Lenders care how quickly your business converts work into cash, and inventory does not count as working capital.

    • Lower Perceived Liquidity: Even if your balance sheet looks strong, you may be seen as cash-poor if your inventory is not moving.
    • Tighter Credit Limits: If excess inventory slows your ability to work or revenue, your access to funding may shrink, which can make it even harder to break the cycle.

    Margins Quietly Shrink Over Time

    Carrying too much inventory leads to slow financial leaks, such as rising insurance premiums, increased energy costs, administrative overhead, and loss from shrinkage or obsolescence.

    Strategic Ways to Reduce Excess Inventory

    If you’re holding too much inventory, your first instinct might be to offload it fast, but the smarter move is to take a step back and approach it systematically by applying inventory optimization strategies.

    Start with an Inventory Audit

    Get clarity before you begin leveraging any new inventory optimization strategies. Start by getting the full picture of what’s in storage, where it’s located, and how it aligns with your current and upcoming needs.

    • Segment by Usability: Identify which items are still relevant, which are aging or obsolete, and which have no clear purpose tied to upcoming projects.
    • Match Against Demand: Compare your current inventory to active contracts or forecasted jobs. Anything without a clear use case in the near future is a candidate for action.

    Stop Reordering Automatically

    Many companies overstock by habit. If you set reordering thresholds too high or fail to adjust them during a slowdown, you can easily double your inventory before anyone realizes what happened.

    • Pause Standing Orders: Put a temporary freeze on automatic purchasing for anything that’s not moving.
    • Review Forecast Assumptions: Adjust your planning models to reflect actual current demand, not last quarter’s projections.

    Bundle or Repackage Inventory

    Sometimes the raw materials or partial builds you’re sitting on can be reworked into something more viable. This is especially useful for manufacturers with excess components or semi-finished goods.

    • Consolidate into Kits: If individual parts are hard to move, consider bundling them into kits for service, repair, or sale.
    • Convert into Alternate SKUs: Repackage or rebrand materials for different applications if the market allows.

    Identify Secondary Channels

    Even if materials aren’t moving within your primary business model, it doesn’t necessarily mean they’re worthless. There may be aftermarket, regional, or international buyers who can use what you can’t.

    • Resell Through Industrial Surplus Platforms: For example, companies like Aucto and HGR specialize in buying and reselling surplus equipment, components, and manufacturing inventory.
    • Explore Contractor or Subsupplier Needs: Smaller players may have demand for overstock at negotiated rates.

    Involve Operations in the Plan

    Loop your operations team in. They know what’s needed, what’s viable, and where hidden overstock is likely to be stored.

    • Create a Cross-Functional Team: Bring together purchasing, production, logistics, and finance to review the strategy.
    • Set Specific Reduction Goals: Treat it like a project with clear targets rather than a quick cleanup.

    Track Weekly Progress

    Inventory reduction is easy to deprioritize once work picks back up. To avoid this, layer in accountability.

    • Assign Ownership: Make a specific person responsible for driving the process and reporting results.
    • Watch Key Metrics: Inventory turnover rate, carrying cost, and space utilization can be used as indicators of progress.

    How to Maintain Liquidity While Reducing Overstock

    Your stock level reduction strategy will take time. Unfortunately, your payroll, vendor obligations, and new projects will not wait for you to clear the shelves. Free up cash during the process wherever possible without making shortsighted cuts that can hurt your long-term capacity.

    Slow Spending without Stalling Operations

    It’s tempting to implement blanket spending freezes when cash feels tight, but doing so can hurt productivity, delay new orders, or damage supplier relationships.

    • Audit Discretionary Spending: Look for expenses that don’t support current output or won’t help clear inventory.
    • Leverage Supplier Discounts: If your vendors offer early payment or volume discounts, explore ways to take advantage of them.

    Negotiate Short-Term Terms with Vendors

    Vendors are often more flexible than businesses expect, especially when it comes to long-term buyers.

    • Extended Terms: Ask for temporary extensions or payment deferrals on outstanding orders.
    • Smaller, More Frequent Orders: Shift to leaner procurement cycles to avoid adding to overstock.

    Avoid Long-Term Loans and Credit Lines Unless Necessary

    Be cautious about taking on traditional loans or leveraging your credit lines.

    • Weigh the Risks: Traditional loans are often slow to close, hard to qualify for, come with strict terms, and can drain resources with ongoing payments. Meanwhile, credit lines can be challenging to pay off and come with hefty ongoing interest payments.
    • Consider Alternatives: Rather than borrowing money you have to pay back, explore other funding solutions, such as invoice factoring.

    Accelerate Cash Flow with Invoice Factoring

    If you have unpaid invoices from B2B customers with strong payment histories, turn them into working capital with invoice factoring, also referred to as accounts receivable factoring. With factoring, you sell your invoices to a factoring company, also called a factor, at a slight discount and get most of the value right away. When your customer pays the invoice on their normal terms, you receive the remaining sum minus a small fee for the service.

    • Boost Liquidity During Cleanup: Factoring can accelerate cash flow while you’re handling excess inventory management. Use it to ensure you have cash on hand to cover ongoing needs, so your surplus doesn’t slow your growth or cause lasting damage.
    • Maintain Momentum: Once your cleanup project is complete, continue working with your factoring company as needed to cash in on easy payment and volume discounts with suppliers and ramp up as needed to accept large orders.

    Streamline Excess Inventory Management with Charter Capital

    With more than 20 years of experience in midsize and small business invoice factoring, as well as expertise in B2B industries known for occasional overstock issues like manufacturing and oil and gas services, we can help your business stay liquid by providing working capital as soon as the same day you submit your invoices for factoring. To take the first step, request a complimentary rate quote.

  • How to Use ChatGPT for Answers, Inspiration & Productivity

    How to Use ChatGPT for Answers, Inspiration & Productivity

    Use ChatGPT

    We all chuckle at AI-crafted images that feature people with six fingers on each hand or, worse, feet where their hands belong, but the growth of AI, especially ChatGPT, is no laughing matter. In less than 18 months, the tool has grown from 100 million weekly active users to 400 million, according to Backlinko. It dominates the industry, owning two-thirds of the market. Moreover, over 80 percent of Fortune 500 companies have integrated ChatGPT into their workflows, Master of Code reports. Simply put, if you’re not using ChatGPT and other AI tools for business productivity, you will be left in the dust. Thankfully, it’s easy to learn how to use ChatGPT for business. We’ll walk you through it in this guide.

    A Brief Overview of ChatGPT and its Capabilities

    Let’s be realistic. A lot of people churn out junk with ChatGPT. It’s not the tool’s fault, though. It’s because they don’t understand what it’s doing behind the scenes and expect it to take over their jobs for them. Knowing how it works can help you avoid many of the pitfalls and use it more effectively, so we’ll start with some background first.

    What is ChatGPT and How Does it Work?

    ChatGPT is a conversational AI tool built by OpenAI. It’s designed to understand natural language and respond in a way that feels like you’re talking to a smart assistant.

    At its core, ChatGPT uses a type of machine learning called a large language model. It was trained on massive amounts of text, from books, to articles, websites, and more, so it can help you write, brainstorm, research, and solve problems using patterns it has seen. Depending on how you use it, it can also access the internet to provide you with current information.

    How ChatGPT Works

    Now, let’s take a look at what really happens behind the scenes when you’re talking to ChatGPT.

    • Pattern Recognition: ChatGPT predicts what comes next in a sentence based on everything it read during training. It’s not pulling copy-paste answers. It’s actually generating them on the fly based on what it has learned.
    • Context Awareness: It remembers what you’ve said during the conversation, within certain limits, so you can refine your prompts or ask follow-up questions without starting over.
    • Real-Time Information: Some versions of ChatGPT, like the Pro version with web browsing or tools integrated into Microsoft products, can search the internet to provide updated facts, sources, or trends. So, while ChatGPT is not a search engine in a traditional sense, it can act like one, especially if you’re using a version that allows browsing.

    Benefits of Using ChatGPT for Business and Creativity

    When you run a business, time, clarity, and creativity are currency. ChatGPT can help you protect all three. In fact, a quarter of American businesses have saved between $50,000 and $70,000 using GPTs, with 11 percent saving over $100,000, according to Master of Code. Let’s take a look at some of the benefits.

    • Faster Problem Solving: You can ask ChatGPT complex questions about operations, marketing, or finance, and get clear, structured answers in seconds. It won’t replace a CPA or consultant, but it can give you a strong head start.
    • Idea Generation on Demand: If you need content topics, campaign slogans, product names, or email subject lines, ChatGPT can produce dozens of fresh options instantly. In fact, nearly 20 percent of users have worked with ChatGPT for design ideas and creative brainstorming, according to Business.com.
    • Efficient Drafting and Editing: Chat GPT helps professionals produce written content in 40 percent less time compared to manual production, and boosts the quality of that content by 18 percent, MIT researchers say. You can feed it a rough paragraph or bullet points and ask it to rework them into polished writing or adapt messaging for different audiences.
    • Time Savings on Research: It helps summarize large volumes of information, define jargon-heavy terms, or outline steps for solving unfamiliar problems, freeing you to focus on decisions rather than digging.
    • Creative Confidence: When you’re staring at a blank page, ChatGPT can help you get the ball rolling. Even if its first response isn’t perfect, it gives you something to react to, which is often all you need to move forward.

    Leveraging ChatGPT for Productivity

    Many people think that the reason ChatGPT boosts productivity is that it helps you do everything faster. That’s not exactly true. What it does is clear mental clutter and help you move through bottlenecks to keep your workflow in motion, which is a huge benefit when you’re juggling competing priorities.

    Streamlining Research and Information Gathering

    When you need information quickly but don’t have time to sift through five articles or a dozen browser tabs, ChatGPT helps you cut through the noise.  Let’s take a quick look at how it helps you work smarter.

    • Topic Overviews in Plain Language: You can ask for a summary of a concept, like “explain just-in-time inventory” or “how trademarking works,” and get an easy-to-understand breakdown in seconds.
    • Comparison Breakdowns: If you’re evaluating tools or services, ChatGPT can generate side-by-side comparisons to help you weigh the pros and cons. You can even tailor it to your priorities, like budget or ease of use.
    • First-Pass Research Outlines: Ask it to give you a bullet-point overview of key trends, stats, or risks related to a topic, and you’ll have a rough foundation to build on or hand off to a team member.

    While this won’t replace deep research or due diligence, it does take care of the initial legwork so you’re not starting from scratch every time.

    Automating Routine Tasks with ChatGPT

    Repetitive tasks are productivity killers, especially when they pile up. ChatGPT can help you take some of them off your plate or at least speed up how you handle them. Some common ways business owners leverage it are covered below.

    • Drafting Internal Communications: From meeting agendas to policy updates, you can get a rough draft together in seconds and tweak it from there.
    • Creating Templates: You can generate email templates for sales follow-ups, customer feedback requests, or vendor inquiries, all customized to your preferred tone and industry.
    • Standardizing Processes: If you’re trying to create onboarding checklists, standard operating procedures (SOPs), or training guides, ChatGPT can help format and structure them clearly and consistently.

    Using the ChatGPT App to Support Mobile-First Business Tasks

    For professionals working on the go, the ChatGPT app is a powerful tool that brings conversational AI to your fingertips. Available on both iOS and Android, the app makes it easier to use ChatGPT to draft quick replies, summarize meeting notes, or respond to time-sensitive client messages without needing a laptop.

    Business users often rely on the app for digital marketing tasks like generating social captions, outlining email sequences, or creating headline variations—tasks that typically require multiple tools or team input. ChatGPT generates useful content on demand, helping product and engineering teams or solo founders stay productive between meetings or during travel.

    The ChatGPT app also enables mobile users to ask questions, clarify jargon, or get step-by-step guides on complex tasks like building landing pages or improving workflows for higher conversion rates. Whether you’re using it to fine-tune messaging or to provide information for a proposal, the chatbot’s ability to streamline ideas and reduce friction in communication is a game-changer.

    Because ChatGPT is trained on a vast dataset and continues to improve through fine-tuning, it excels in mobile environments where speed and clarity matter. If you’re just getting started, using the app as a mobile assistant for drafting, outlining, and problem-solving is a low-barrier way to integrate artificial intelligence into your workflow.

    Finding Inspiration and Creative Ideas with ChatGPT

    Whether you’re building a brand, launching a new service, or just trying to figure out what to post on social media, creative ruts are real. ChatGPT won’t magically make you a creative genius, but it will give you a starting point, and sometimes that’s all you need to unlock your next great idea.

    Using ChatGPT for Brainstorming Sessions

    Creativity often needs a spark, and ChatGPT is great at lighting the match. Let’s take a look at how you can use it for brainstorming.

    • Prompt-Based Ideation: You can ask it for 20 tagline ideas, headline options, or product names based on your audience and positioning. Then, iterate. Ask it to make them edgier, more formal, or tailored to a specific demographic.
    • Idea Expansion: Give it a vague thought like, “I want to write about technology leveraged by security guard companies,” and it can suggest angles, frameworks, or subtopics you hadn’t considered.
    • Role-Based Responses: You can ask it to act as your target customer, a skeptical investor, or a hiring manager. This lets you view your ideas from different perspectives.

    The goal here isn’t to let ChatGPT be the creative. It’s to get enough material on the table so you’re no longer stuck staring at a blank screen.

    Generating Fresh Content Ideas with ChatGPT

    Content creation is a constant pressure for most business owners. Whether you’re producing blog posts, email newsletters, or video scripts, ChatGPT can help you keep the pipeline full. A few use cases that work particularly well are covered below.

    • Topical Content Calendars: Give it your business focus, target audience, and preferred publishing schedule, and it can generate a quarter’s worth of blog post ideas with seasonal relevance and SEO potential.
    • Series and Campaign Planning: If you’re launching a new service or promotion, ChatGPT can help you map out a multi-part email series or social campaign based on audience objections, key benefits, or educational angles.
    • Repurposing Existing Content: Paste in a blog post and ask for three LinkedIn post ideas, a short email teaser, and a video hook. You’ll stretch the life of your content without doubling your workload.

    While you won’t achieve perfection with ChatGPT, you can get the momentum going. It’s excellent at getting ideas flowing when your creative energy is low or your plate is too full for deep thinking.

    Practical Applications for ChatGPT in Business

    While brainstorming and drafting are popular uses, ChatGPT can also play a meaningful role in your core business operations. It can be a decision-support system, a process assistant, and a customer experience enhancer, all rolled into one.

    Enhancing Customer Support with AI

    If your inbox or chat queue is constantly overflowing, you’re not alone. Small businesses often struggle to keep up with customer inquiries, especially after hours. ChatGPT can help lighten the load. Let’s review some ways to apply it effectively.

    • Writing Help Center Articles: Ask it to draft knowledge base content based on your services and FAQs. It can also rewrite existing explanations to make them clearer or more concise.
    • Training Chatbots: Many support platforms now let you upload help articles or data for an AI assistant to reference. ChatGPT can help you organize and prepare that content before uploading.
    • Handling Support Drafts: If you’re answering common customer questions manually, you can use ChatGPT to write polite, professional responses for you to edit and send.

    Don’t go into it expecting AI to eliminate the need for humans. It can’t do that effectively, and you can hurt the customer experience and your reputation trying. Instead, use AI to cover the basics quickly so you can spend more time on the questions that actually require judgment, care, or nuance.

    Improving Decision-Making and Problem-Solving

    You can’t always afford to spend hours thinking through every operational challenge. ChatGPT gives you a fast way to explore possible solutions and weigh trade-offs. Here’s how to do it strategically.

    • Scenario Planning: You can ask it to walk you through what might happen if you change vendors, restructure your pricing, or expand into a new market. It won’t replace expert advice, but it can give you a clear, logical outline of risks and opportunities.
    • Creating Decision Matrices: Ask ChatGPT to help set up a pros and cons framework or weighted scorecard to evaluate vendors, hire candidates, or choose marketing tools.
    • Clarifying Unfamiliar Concepts: If a contractor sends you a technical proposal or a client mentions an unfamiliar term, you can drop it into ChatGPT and get a quick explanation.

    In many ways, it’s like having a sounding board on demand. It won’t make a decision for you, but it will help you think more clearly about the next move.

    Tips for Maximizing ChatGPT’s Potential

    Like any tool, ChatGPT is only as effective as the way you use it. If you treat it like a search engine, you’ll miss out on what makes it powerful. If you treat it like a collaborator, you’ll unlock much more of its value.

    Best Practices for Effective Interaction with ChatGPT

    The more specific you are, the better your results will be. Bear in mind that specificity does not mean complexity. You just need to give the tool enough context to understand your goals. Let’s review some best practices to help you get the most out of it.

    • Use Clear Prompts with Purpose: Instead of saying, “Write about leadership,” try “Write a three-paragraph blog post for small business owners about how leadership styles affect profitability.”
    • Give it Examples: If you want something in your brand voice, feed it a few samples first. Then, ask it to match the tone, structure, and formatting.
    • Request Edits Instead of Starting Over: If the first draft isn’t quite right, tell it what to fix. You can say, “make this shorter,” “sound more casual” or “remove industry jargon.” It will adapt.
    • Break Big Tasks into Small Steps: If you need help with a campaign or complex process, start with a single piece, like outlining the steps or drafting one email, then build from there.

    Many users improve their results simply by rephrasing their requests or adding a line of context. You don’t need to learn prompt engineering. You just need to think like you’re talking to an intelligent assistant who doesn’t know your business or goals yet.

    Avoiding Common Pitfalls and Misuses of ChatGPT

    ChatGPT is fast and impressive, but it’s not foolproof. Moreover, it’s not a substitute for human expertise, accountability, or judgment. Watch out for the following common mistakes.

    • Blind Trust in Accuracy: ChatGPT can generate incorrect or outdated information, especially if browsing is turned off. Always double-check facts, figures, and important details before using them.
    • Overuse without Oversight: Letting it write entire proposals, pitch decks, or contracts without human review can lead to tone issues or unintentional errors. Use it to draft, not to decide.
    • Generic Output from Vague Prompts: If you’re getting dull, generic content, the issue is usually the input. Sharpen the prompt and clarify the goal. It makes a big difference.
    • Data Sensitivity Risks: Never paste in private client information, confidential data, or anything you wouldn’t want stored. Treat ChatGPT like a public workspace.

    Used wisely, ChatGPT doesn’t just speed things up. It sharpens your thinking, reduces friction, and helps you do more with the time and brainpower you already have.

    Manage Your Cash Flow Smarter with Charter Capital

    If tools like ChatGPT are helping you do more with your time, the next step might be finding smarter ways to manage your cash flow. Factoring gives you quick access to the funds you’ve already earned so you can stay focused on growth instead of chasing down payments. To find out how much capital your invoices can unlock, request a complimentary factoring quote.

  • 5 Surefire Ways to Develop a Continuous Improvement Culture

    5 Surefire Ways to Develop a Continuous Improvement Culture

    Continuous Improvement in Business

    If you’re running a business, especially one that’s growing or evolving, you already know how easy it is for things to stall or break down. A continuous improvement culture lets you spot the roadblocks that create those issues and address them early on, so they don’t scale alongside your business or become major problems.

    Below, we’ll explore the business case for continuous improvement, plus break down strategies to help you develop a culture of continuous improvement so you can get started right away without overhauling any major systems or processes.

    Benefits of Developing a Continuous Improvement Culture

    Having a culture of continuous improvement means everyone on your team believes that each part of your business can be a little better, including your processes, customer experience, and team dynamics. Your business benefits from this in lots of ways.

    Increased Operational Efficiency

    Processes become leaner over time because employees are consistently identifying waste, redundancy, or roadblocks.

    Better Customer Experience

    When your team is always looking for ways to serve better, customers notice. That translates to a better overall experience, increased loyalty, and more referrals.

    Greater Employee Engagement

    People want to contribute more than just labor. When they see their ideas implemented, they feel invested in the outcome.

    Enhanced Adaptability to Change

    Teams trained to improve continuously are more agile, allowing your business to pivot quickly when there are new regulations, supply chain issues, shifts in customer demand, and more.

    Stronger Profit Margins

    Companies that invest in continuous improvement often see measurable gains due to the areas outlined above. For instance, businesses with highly engaged workforces outperform their peers by 147 percent, according to Forbes. Meanwhile, those that focus on customer experience report 60 percent greater profit than their peers, per CX Index. Further research shows companies lose an average of 20 to 30 percent of their revenue due to inefficiencies, Entrepreneur reports. Creating a culture of continuous improvement can help you eliminate this waste.

    How a Continuous Improvement Culture Shows Up in Your Organization

    A continuous improvement culture refers to an organizational environment where employees are encouraged to identify and address opportunities for improvement as part of their routine work. Instead of being limited to special initiatives or one-time improvement projects, continuous improvement efforts become part of the organization’s culture and daily operations.

    Within an organization that prioritizes continuous learning and development, team members are empowered to take ownership of actions and decisions. This empowerment fosters a culture where improvement ideas are not only welcomed but expected. Effective leadership supports this by removing barriers and providing the improvement tools and structured processes necessary to act quickly and consistently.

    Across the entire organization, from customer-facing teams to back-end operations, teams track key performance indicators, share best practices, and test changes to improve results. This cross-functional approach to improvement ensures that every area is aligned with enhancing customer satisfaction and driving operational excellence.

    Building a continuous improvement culture requires consistent effort. It involves cultivating a corporate culture where learning, adaptability, and transparency are valued. By embedding a continuous improvement mindset into your training programs, meetings, and metrics, you signal that there’s always room for improvement—and that every team member has a role to play in achieving it.

    Organizations that implement a culture of continuous improvement position themselves to respond faster to change, eliminate waste, and gain a competitive advantage in today’s dynamic business environment.

    Example of a Continuous Improvement Culture

    Toyota’s famous Kaizen approach is one of the best-known case studies of a continuous improvement culture. Employees on the factory floor are trained to stop the production line if they notice a defect. It may sound risky, but it works. The company consistently ranks among the most efficient and high-quality automakers in the world.

    5 Surefire Ways to Develop a Continuous Improvement Culture

    Now that we’ve covered the background, let’s take a look at how to develop a continuous improvement culture in your business.

    1. Make Improvement Part of Daily Work

    If improvement feels like something extra, your team will treat it that way. It will get pushed to the side every time things get busy. To build a culture of continuous improvement, you need to position it as part of the job, not an additional task. That starts with you.

    Set the tone by making it clear that identifying and fixing small inefficiencies is expected, welcomed, and part of doing great work. Some tips to help you get started are outlined below.

    • Ask About Roadblocks in Meetings: Ask questions like, “What’s getting in your way?” Build the habit of checking in on friction points. Over time, your team will start thinking about solutions, not just updates.
    • Request One Improvement Each Week: Encourage the team to identify one small change in an area they control that would make their work easier, faster, or more consistent.
    • Remove the Red Tape: If someone needs five approvals to fix a broken form or update a checklist, they’ll stop trying. Give teams permission to improve what’s in their control without jumping through hoops.

    2. Create Safe Channels for Feedback

    Are your employees speaking out about the problems they see every day? If not, it’s not because they don’t have them and don’t see solutions. It’s that they don’t know how to share them or whether it’s ok to share them, even though they may be costing you time, money, or customer trust.

    As a leader, you’re in a unique position to create an environment where feedback is expected.

    • Offer Multiple Ways to Share Feedback: Not everyone is comfortable sharing concerns in a meeting. Some may need a private check-in or prefer to write things down.
    • Respond without Defensiveness: If someone points out a flaw in a process you created, resist the urge to justify it. Instead, thank them. Even if you don’t act on the feedback, showing appreciation for the input keeps the door open.
    • Follow Up, Even if the Answer is No: If someone suggests an idea that doesn’t get implemented, explain why. That level of transparency builds trust and keeps ideas coming.
    • Be Intentional About Who’s in the Room: Junior staff may hold back in groups of mixed rank. Occasionally break people into smaller or peer-level groups to get more honest input.

    3. Recognize and Reward Initiative

    If you want your team to take ownership of improvement, you have to show that it matters. That means recognizing the effort it takes to spot a problem, suggest a fix, or test a new approach, even when the result isn’t perfect.

    People watch what you respond to. If all the praise goes to speed and output, and none goes to problem-solving or experimentation, they’ll stick to what’s safe.

    • Acknowledge Initiative in Real Time: When someone flags a recurring issue or tries out a better way of doing things, call it out right then, in front of the team, if possible. A quick, specific comment often goes further than a formal award.
    • Share the Story, Not Just the Result: Improvement is about process. When someone makes a change that worked, explain what they noticed, what they tried, and what it changed. That shows others how to do the same.
    • Reward the Behavior, Not Just the Outcome: Every idea won’t be successful. That’s fine. What matters is that someone took the initiative to try. Make sure your team knows that effort counts.
    • Build it into Reviews and Goal-Setting: If your performance conversations never touch on improvement or contribution to team processes, it signals that these things don’t matter. Make them part of how success is measured.

    4. Use a Structured Process for Testing Ideas

    When someone on your team comes up with an idea, the next step shouldn’t be a mystery. Without a simple, shared process for testing changes, ideas tend to stall. People either overthink it, wait for approval, or assume it’s not their call.

    Developing a structure will help. You don’t need complex systems or consulting frameworks, just a consistent way to move ideas into action.

    • Introduce a Test-And-Learn Model: Saying something like, “Try it for one week and report back,” is enough.
    • Limit the Scope: Encourage small, reversible experiments.  When people know the test won’t break anything, they’re more likely to try.
    • Keep the Cycle Moving: Don’t let ideas stay in limbo. Even a quick “Go for it” or “Try it next sprint” helps maintain momentum.

    5. Set Aside Time to Improve

    Even when people are motivated and supported, improvement won’t happen if there’s no time for it. If your team is constantly buried in deadlines, urgent requests, or client work, they’ll default to getting things done rather than making them better.

    Protect space for reflection, problem-solving, and small experiments. That doesn’t mean you need to clear time for full-day workshops or pull people off-task. It just means carving out time for improvement to become a regular habit rather than something that’s squeezed in when things slow down.

    • Build it into Standing Meetings: Dedicate five minutes during team check-ins to ask what could run more smoothly or what’s been slowing people down.
    • Create Recurring Blocks for Process Work: Give teams one hour a month to clean up outdated resources, streamline tasks, or test small changes. Put it on the calendar and treat it as non-negotiable.
    • Allow Buffer Time in Schedules: If every minute is booked, there’s no margin for creative thinking or reflection. When possible, leave room between major tasks or projects so teams can adjust what’s not working before moving forward.
    • Tie Improvement Time to Goals: Connect it to something real, such as reducing client churn, speeding up onboarding, or improving response time. People are more likely to invest the time when they see the link to the results.

    Turn Your Ideas into Action with Factoring

    Fostering continuous improvement takes more than ideas. You need the right systems, mindset, and financial support. Whether you’re investing in better tools, strengthening your team, or streamlining operations, you need steady working capital to keep that momentum going.

    Invoice factoring gives your business the flexibility to fund those improvements without waiting on slow-paying customers. It converts your receivables into cash, so you can keep moving forward. If this sounds like it might be a good fit for your business, request a complimentary rate quote.